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At GreenLivingWay, we are committed to providing our customers with high-quality, eco-friendly products and resources that align with our vision of sustainable living. We understand that sometimes, a product may not meet your expectations or needs. Our refund and return policy is designed to be straightforward and customer-friendly, ensuring your satisfaction with every purchase.
Eligibility for Returns
- Products must be returned within 30 days of the purchase date.
- Returned items must be in the same condition that you received them, unused, and in their original packaging.
- Digital products, including eBooks and online courses, are eligible for return if you have not accessed or downloaded the content.
How to Initiate a Return
- Wait for a return approval and instructions on how to proceed with the return.
- Once approved, you will receive a return shipping label via email.
Refunds
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, follow the return procedure, and specify that you are requesting an exchange.
Digital Products
Due to the nature of digital products, refunds are only issued if you have not accessed or downloaded the product. Please contact our support team to request a refund for digital products.